Throughout this privacy statement, “we”, “us”, “our” and “ours” refer to Gatwick Garden Hotel Ltd Gatwick Garden Hotel Ltd having its registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9QJ We fully respect your right to privacy, any personal information, which you volunteer to Gatwick Garden Hotel Ltd will be treated with the highest standards of security and confidentiality.
We are not responsible for the content or privacy practices of other websites. Any
external links to other websites are clearly identifiable as such. Some technical terms
used in this statement are explained at the end of this page.
This statement outlines how we protect and manage your personal data. Please also read
our Cookie Statement, which tells you how we use cookies. For a better understanding of
our product and service please read our Terms and Conditions.
By using any of our products or services and/or by agreeing to this Statement, e.g. in the
context of registering for any of our products or services, you understand and
acknowledge that we will collect and use personal information as described in this Privacy
Statement.
If you have any questions about how your information is gathered, stored, shared or
used, please contact dataprotection@gatwickgardenhotel.com You have a number of
rights in relation to your information, including the right to object to the processing of
your personal information for direct marketing or where the legal basis for our use of
your data is our legitimate business interests.
To ensure that the personal information we hold on you is accurate and up-to-date,
please inform us of any relevant change to your contact details.
As we might amend this page from time to time, we encourage you to visit our Privacy
Statement page regularly.
1. Personal Information
As defined in GDPR, personal information is “any information relating to an identifiable
person who can be directly or indirectly identified in particular by reference to an
identifier”. It is information that identifies you as an individual or relates to an identifiable
individual.
We may collect various personal information which you provided us with:
Contact information, including: title, name, postal and email address and phone/mobile
number.
Information about your preferences for your stay.
Meeting and event specifications (if you plan an event with us).
Transaction information, including payment and reservation information and booking
details.
Business information from our corporate customers, including job title, employer details
(company name and business postal address) as well as booking type preferences.
Purchase history; like hotels that you have stayed in, the dates of your stay and other
indicated preferences.
Guest feedback.
CCTV images.
2. Sensitive Personal Information
The term “sensitive information” called in GDPR “special categories of personal data”,
refers to information related to your physical or mental health, racial or ethnic origin,
political opinions, religious or other beliefs, your sexual life, genetic data, biometric data
(if used to identify an individual) or trade union membership.
In general, we do not collect sensitive information unless it is volunteered by you. We
may use health information provided by you to meet your particular needs during your
stay or if required in the public interest or under public health grounds. For example such
as any mobility restrictions or specific meal preferences.
3. Information from online activities
We collect information about your internet activity using the technology known as
cookies, which can often be controlled through internet browsers. For detailed
information on the cookies we use and the purposes for which we use them, see our
Cookie Statement.
With your permission, we may collect certain information, like your IP address, or
browser, and information about your computer’s operating system, application version,
language settings and clickstream data which shows the traffic of your visit around this
website (for example pages accessed and documents downloaded). We also collect the
previous website address from which you reached us and the domain name used (for
example .i.e., .com, .org, .net) If you’re using a mobile device, we might also collect data
that identifies your mobile device, device-specific settings and characteristics and
latitude/longitude details.
If you see our marketing ads on different websites. This is because we may show adverts
we think will be of interest to you based on your activity on our site such as visiting
certain pages or special offers through our advertising partners. Read more about our
Cookie Statement. Our advertising partners include Google and, using the Google Display
Network and in compliance with their strict advertiser policies, adverts can appear on third party sites.
4. Personal information from children
We do not administer bookings from children under 18 years old and we do not
knowingly collect their personal information. As a parent or legal guardian, you should
not allow your children to submit their personal information without your permission.
5. Personal data you give us about others
In situations when you:
5.1. Stay with other guests whose details you may provide as part of the reservation;
5.2. Make a reservation on behalf of someone else;
5.3. Purchase our gift card with the delivery service to another recipient than related to
you;
You should only provide us with information about other people if you have their
permission to do so. It’s your responsibility to ensure that the other person is aware that
you have done so and that this individual has accepted that we use their personal
information as outlined in our Privacy Statement.
Customers have the choice of both Refundable and Non Refundable bookings when booking
directly or with our Travel Partners.
Standard Rates:
Cancellation of your booking is free of charge up to 24 hours prior to the date of arrival (BST).
After this time the Hotel will charge 100% of the room rate as the cancellation fee.
Non Refundable Rates:
For non-refundable bookings 100% of the total amount will be charged as a cancellation fee.
Cancellations or changes after a booking has been accepted will not be possible.